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Customer Service MDV

Enterprise Technology Lead 2024 — Present
Customer Service MDV
Context

The company required an internal system to manage real estate projects, oversee buyers, and structure post-sale processes.

Strategy

Developed a comprehensive administrative web application with integrated dashboards: project control, client tracking, document management, and custom workflow states.

Technical Decisions
01.

React + MongoDB for complex relational data

A real estate CRM handles complex relationships between projects, buyers, and documents. React enables reactive UI and MongoDB's flexible schema supports data structures that evolve with the business.

02.

Custom workflow states

The post-sale real estate process has states unique to each market. Instead of adapting the business to a generic CRM, specific workflows were designed that reflect operational reality.

Outcome

Full digitalization of operational real estate processes. Improved client follow-up and enhanced internal team efficiency.

Stack
React MongoDB Node.js i18n Tailwind CSS Material UI
Metrics
100%
Digitalized processes
4+
Integrated modules
2x
Team efficiency
Team
SM
Santiago Martinez · Technology Lead